Michael J. Crews

michaeljcrews@gmail.com Cellular 478.714.5579 Warner Robins, GA 31088

Bachelor of Science in Information Technology with Management Concentration

July 25, 2008

Georgia Southern University, Statesboro, GA

 

Associate of Applied Science in Electronic Systems Technology Community College of the Air Force

July 27, 2015

 

MCP Windows XP Pro (70-270) MCTS Windows 7 (70-680)

CompTIA A+ CE CompTIA Network+ CE CompTIA Security+ CE

ITIL Foundation

Northrop Grumman, Robins AFB, GA

August 2014 - Current

Title: Computer Operator 3 - Computer Support/Systems Account Manager

Process about 200 requests per month for access to technical order repository system. Create, update, reset, or deactivate user accounts as requested. Handle and resolve user issues via phone, email, in person, or DameWare remote access software. Transfer calls and forward emails to proper administrator for issue resolution. Input help desk tickets through Remedy application. Create and update documentation for future reference.

Title: Computer Operator 1

March - August 2014

Reviewed and compared technical order (T.O.) changes with PCMS (data entry program). Created, updated, or deleted entries in PCMS to accurately reflect the change pages of the T.O. Corrected all errors identified by quality control. Scanned T.O.s using PixEdit. Cleaned and converted the scanned T.O. into PDF format using Élan. Reviewed and ensured the final PDF version matched the source data.

 

Insight Global, Macon, GA

December 2012

Title: Cabling Crew

Ran Plenum rated CAT6 cabling from high school classrooms to network closets. Installed cabling infrastructure to support network cables.

 

United States Air Force Reserve

August 5, 2010 - Present

Air Force Specialty Code (AFSC): RF Transmission Systems (3D153)

Security Clearance: Secret (Active)

 

Revere Plastics Systems, Clyde, OH

June - August 2007

Title: Intern, Manufacturing Environment

Assisted the network engineer with the planning, preparation, documentation, redesign, teardown and buildup of the network closet. My duties allowed the network engineer to continue addressing other critical tasks, resulting in the completion of this project in a timely manner. Once finished, this project created more physical free space in the closet; better access to the switch, patch panel, server, and other equipment; improved cable management; and improved cooling and airflow. Developed documentation for future reference.

 

Revere Industries, Indianapolis, IN

June - July 2006

Title: Intern, Office Environment

Assisted the Director of IT with various office IT related tasks. Assisted with deployment of computer hardware. Punched down and crimped CAT5 cables, connecting five cubicles to the office network.